Refund policy
Return & Exchange Policy
At MYA Threads, every item is thoughtfully created with care and purpose. Many of our products are made to order, so we encourage customers to review their order carefully before completing their purchase.
30-Day Happiness Guarantee
If your order arrives damaged, defective, incorrect, or doesn't meet your expectations because of a production error, we'll replace it or provide a full refund at no additional cost.
If you ordered the wrong size or changed your mind, contact us anyway. While custom products generally can't be returned, we'll do our best to help you find a fair solution.
If you experience an issue with your order, please contact us within 30 days of receiving your package by emailing support@myathreads.com.
To help us resolve your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging (if applicable)
Our support team will review your request within 2–3 business days and work with you to find the best possible solution.
Need Help?
If you have any questions about your order, we're always happy to help.
Email: support@myathreads.com
Thank you for supporting MYA Threads and helping us empower young creators through creativity, kindness, and giving back to children.